ReEntra by Inkwell

Legal

Terms of Service

Effective date: October 26, 2026

These Terms of Service ("Terms") govern your use of https://reentra.inkwell.tech (the "Website"). The Website is operated by Inkwell Technology Studios, Inc. ("Inkwell"). By accessing or using the Website, you agree to these Terms. If you don't agree, don't use the Website.

These Terms cover the Website only. They do not cover the ReEntra platform or any demonstration, pilot, or program that uses it. Those are governed by separate written agreements between Inkwell and the organizations and individuals involved.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Website. If you use the Website on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms, and "you" includes that organization.

2. Demo requests

To request a demo, you provide your name, organization, and email address. You agree to provide accurate information. Submitting a request does not give you access to ReEntra or to a demonstration, and Inkwell may decline or not respond to any request. Any demonstration, pilot, or use of the ReEntra platform is subject to a separate written agreement.

3. Website Content; no professional advice

The Website describes ReEntra and may include product descriptions, sample screens, example participant journeys, and example conversations ("Website Content"). Website Content is illustrative and for informational purposes only. It may be based on sample data and may not reflect actual resources, services, or programs available in your area.

Website Content is not legal, social work, case management, mental health, housing, employment, or other professional advice. ReEntra is designed to support program staff and participants, not to replace qualified professionals. Always consult licensed professionals and applicable governing authorities for decisions about legal status, housing, employment, recovery, or other sensitive matters.

4. Acceptable use

You agree not to:

  • Copy, scrape, crawl, or systematically extract content or data from the Website
  • Reverse engineer, decompile, or attempt to derive the source code, models, algorithms, or underlying data of the Website
  • Use the Website or Website Content to build or train a competing product or service, including any machine learning model
  • Interfere with, disrupt, or attempt to gain unauthorized access to the Website or its systems
  • Probe, scan, or test the vulnerability of the Website without Inkwell's written permission
  • Use the Website in violation of any law or third-party right
  • Misrepresent your identity or affiliation

5. Intellectual property

The Website and everything on it, including software, text, graphics, logos, data, and Website Content, are owned by Inkwell or its licensors and are protected by intellectual property laws. Subject to these Terms, Inkwell grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Website for your personal or internal informational purposes. All rights not expressly granted are reserved. Inkwell's names and logos, including ReEntra, are its trademarks and may not be used without its permission.

6. Feedback

If you send Inkwell comments, suggestions, or ideas about the Website or ReEntra ("Feedback"), you grant Inkwell a perpetual, irrevocable, worldwide, royalty-free right to use that Feedback for any purpose without obligation to you.

7. Third-party services and links

The Website may link to or rely on third-party websites, data, or services. Inkwell doesn't control them and isn't responsible for their content, accuracy, or practices. Your use of third-party services is at your own risk and subject to their terms.

8. Privacy

Inkwell's collection and use of personal information through the Website is described in its Privacy Policy at https://reentra.inkwell.tech/legal#privacy, which is part of these Terms.

9. Disclaimer of warranties

THE WEBSITE AND ALL WEBSITE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND AVAILABILITY. INKWELL DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of certain damages. If those laws apply to you, some of the above disclaimers and limitations may not apply, and you may have additional rights.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INKWELL AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE WEBSITE OR WEBSITE CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. INKWELL'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE WEBSITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

11. Indemnification

You agree to indemnify and hold harmless Inkwell and its affiliates, officers, employees, and licensors from any claims, losses, and expenses (including reasonable attorneys' fees) arising from your misuse of the Website, your violation of these Terms, or your reliance on Website Content. Inkwell may control the defense of any matter subject to indemnification, and you agree to cooperate with Inkwell.

12. Termination

Inkwell may suspend or terminate your access to the Website at any time. Sections 3, 5, 6, and 9 through 17 survive termination.

13. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising from these Terms or the Website will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.

14. Export controls

You agree not to export or re-export the Website or Website Content in violation of U.S. export laws, including to any U.S.-embargoed country or to anyone on a U.S. Government list of prohibited or restricted parties. You represent that you are not located in any such country or on any such list.

15. Injunctive relief

You agree that a breach of Section 4 would cause Inkwell irreparable harm for which money damages would not be an adequate remedy, and that Inkwell is entitled to injunctive or other equitable relief, in addition to any other remedies, without posting a bond.

16. California residents

Under California Civil Code Section 1789.3, California users may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

17. Changes and general terms

Inkwell may update these Terms from time to time by posting a revised version on the Website with a new effective date. If Inkwell makes material changes, it will make reasonable efforts to notify you, such as by email if you have given Inkwell your email address. Continued use after an update means you accept the revised Terms. If any provision is found unenforceable, the rest remains in effect. Inkwell's failure to enforce a provision is not a waiver. You may not assign these Terms without Inkwell's consent; Inkwell may assign them freely. These Terms are the entire agreement between you and Inkwell regarding the Website, unless you and Inkwell have signed a separate written agreement covering the same subject, in which case that agreement controls.

18. Contact

Questions about these Terms: legal@inkwell.tech, Inkwell Technology Studios, Inc., 4335 Van Nuys Blvd #362, Sherman Oaks, CA 91403.

Privacy Policy

Effective date: October 26, 2026

This Privacy Policy explains how Inkwell Technology Studios, Inc. ("Inkwell") collects, uses, and shares personal information through https://reentra.inkwell.tech (the "Website").

This policy covers the Website only. It does not cover the ReEntra platform or any demonstration, pilot, or program that uses it. Information collected through ReEntra itself is governed by separate agreements and notices provided to the organizations and individuals who use it.

1. Information Inkwell collects

Information you give Inkwell. To request a demo, you provide your name, organization, and email address. Inkwell also records how you arrived at the Website (such as campaign or UTM parameters), and the time and IP address of your request. If you contact Inkwell, Inkwell collects whatever you choose to include, such as your name, organization, title, and message.

Information collected automatically. When you visit the Website, Inkwell and its service providers automatically collect certain technical information, including IP address, browser and device type, operating system, referring pages, pages viewed, actions taken on the Website, dates and times of access, and error and performance data. This information is collected using cookies, log files, and similar technologies.

Information Inkwell doesn't want. Please don't submit sensitive personal information through the Website. That includes government ID numbers, financial account numbers, and health information.

2. How Inkwell uses information

Inkwell uses personal information to:

  • Respond to your demo request
  • Add your contact information to Inkwell's business contact database and follow up with you about ReEntra, other Inkwell products and services, and a potential business relationship
  • Respond to your questions and requests
  • Understand how the Website is used so Inkwell can improve it
  • Monitor the Website for errors and performance problems and fix them
  • Detect, prevent, and address fraud, abuse, and security issues
  • Comply with legal obligations and enforce Inkwell's Terms of Service

De-identified information. Inkwell may de-identify or aggregate information so it can no longer reasonably be linked to you, and use it for any lawful purpose. Inkwell will not attempt to re-identify it.

3. How Inkwell shares information

Inkwell does not sell your personal information and does not share it for cross-context behavioral advertising. Inkwell shares personal information only:

  • With service providers that host the Website, provide analytics, monitor errors, send email, or otherwise help Inkwell operate, under contracts that limit their use of the information to providing services to Inkwell. These include Notion, which holds contact records; Google Analytics and Mixpanel, which receive usage data tied to pseudonymous identifiers that Inkwell does not intentionally associate with your contact information, as described in Section 4; and Sentry, which receives error and performance data, including technical information about your browser and device, so Inkwell can find and fix problems.
  • For legal reasons, if Inkwell believes disclosure is required by law or needed to protect the rights, property, or safety of Inkwell, its users, or others.
  • In a business transaction, such as a merger, acquisition, financing, or sale of assets, in which case information may transfer to the successor entity.
  • With your consent or at your direction.

4. Cookies and analytics

Inkwell uses a small number of cookies and similar technologies:

  • Essential cookies and technologies remember your cookie choice and keep the Website working and secure. The consent cookie stores your accept or reject choice, a random consent ID, a timestamp, and the policy version. It is first-party and is not shared with any third party. Error monitoring through Sentry runs to keep the Website reliable and secure.
  • Analytics cookies measure how the Website is used, through Google Analytics and Inkwell's own usage analytics (Mixpanel). They rely on random identifiers and do not include your email address or name. Analytics cookies are set only after you accept them in the cookie banner.

Analytics does not run unless you accept it. If you reject analytics cookies, or later withdraw your consent, Inkwell does not run analytics for your browser. You can change your choice at any time through the cookie settings link in the Website footer, or control cookies through your browser settings. If your browser sends a Do Not Track or Global Privacy Control (GPC) signal, Inkwell does not run analytics for that browser, and treats GPC as a valid request to opt out of the sale or sharing of personal information.

5. Email communications

Inkwell may email you about your demo request, ReEntra, and other Inkwell products, services, and news. You can opt out of non-essential emails at any time using the unsubscribe link in the email or by contacting legal@inkwell.tech. Inkwell may still send you messages needed to respond to your request.

6. Data retention

Inkwell keeps personal information only as long as needed for the purposes in this policy, including to maintain demo request records and Inkwell's business contact records, unless a longer period is required by law. When it is no longer needed, Inkwell deletes or de-identifies it. If you make a verified deletion request, Inkwell deletes the personal information it can reasonably identify and associate with your request from active systems within 30 days, subject to limited retention in backups and applicable legal requirements and exceptions. Inkwell keeps a record of each request and how it was resolved.

7. Security

Inkwell uses reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and Inkwell cannot guarantee absolute security. If a data breach affects your personal information, Inkwell will notify you and regulators as required by law.

8. Your rights and choices

Depending on where you live, you may have the right to:

  • Know what personal information Inkwell has collected about you and how Inkwell uses and shares it
  • Access or receive a copy of your personal information
  • Correct inaccurate personal information
  • Delete your personal information
  • Opt out of sale or sharing (Inkwell doesn't sell or share as defined by law)
  • Object to or restrict certain processing, and withdraw consent where processing is based on consent

California residents. Under the California Consumer Privacy Act (CCPA), as amended, in the past 12 months Inkwell collected identifiers (such as name, email, and IP address), professional information (such as your organization), commercial information (such as business inquiries), and internet or network activity information, from the sources and for the purposes described above. Inkwell disclosed these categories to service providers for business purposes. Inkwell does not sell or share personal information or use sensitive personal information to infer characteristics. Inkwell will not discriminate against you for exercising your rights. California's "Shine the Light" law (Cal. Civ. Code Section 1798.83) also lets California residents request information about disclosures of personal information to third parties for their direct-marketing purposes; Inkwell does not make such disclosures.

Other U.S. states. Residents of states with comprehensive privacy laws, including Tennessee, Virginia, Colorado, Connecticut, and Texas, have similar rights to access, correct, delete, and obtain a portable copy of their personal information, and to opt out of its sale or use for targeted advertising.

Visitors from the EEA, UK, and Switzerland. Inkwell processes personal information based on its legitimate interests in operating the Website and evaluating business relationships, your consent where required, and to comply with legal obligations. You may lodge a complaint with your local data protection authority. Your information may be transferred to and processed in the United States, where Inkwell uses appropriate safeguards as required by law.

To exercise any of these rights, email legal@inkwell.tech. Inkwell will verify your request using the information you've provided. You may use an authorized agent to make a request on your behalf, subject to verification. If Inkwell denies your request, you may appeal by emailing legal@inkwell.tech. If you have concerns about the outcome of an appeal, you may contact your state Attorney General.

Limitations for analytics data. Inkwell provides access to, and deletes, personal information it can reasonably identify and associate with a verified request, such as your contact record. Website analytics in Google Analytics and Mixpanel use pseudonymous identifiers stored in your browser, which Inkwell does not intentionally associate with your contact information, so Inkwell may not be able to locate analytics data from your email address alone. Because access requests involve disclosing data, Inkwell may require additional verification for them or limit them to information it can reliably associate with you.

9. Children

The Website is intended for organizations and program staff and is not directed to children under 16. Inkwell does not knowingly collect personal information from children. If you believe a child has provided Inkwell information, contact Inkwell and it will be deleted.

10. Changes to this policy

Inkwell may update this Privacy Policy from time to time. Inkwell will post the revised version on the Website with a new effective date, and where changes are material, will make reasonable efforts to notify you, such as by email to the address you provided.

11. Contact

Questions or requests about this Privacy Policy: legal@inkwell.tech, Inkwell Technology Studios, Inc., 4335 Van Nuys Blvd #362, Sherman Oaks, CA 91403.